Returns & Exchanges
Elka Collective offers a seamless return process for all full-priced items within 14 days of delivery, ensuring your boutique shopping experience is effortless and satisfying. We accept returns for a refund, exchange, or store credit provided items are in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your garments in their original packaging, ensuring all designer labels and swing tags remain attached to the pieces.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then fix it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to your nearest authorized postal service point and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing